Data Usage FAQs

To check your usage click here: My Clear and login with your Clear Networks username and password. 

*It is important to note that our server accurately counts your usage data. See FAQs as follows: 

1. How do I check my usage online?

• For residential users, you may go to https://myclear.clearnetworks.com.au/ and login with the primary clear networks username and password
• We also send a courtesy email each time you reach 25%, 50% and 75% of your usage quota.

2 Why do I still have usage even if we're not at home or asleep?

• Devices that are left turned on will still incur usage, especially smart phones and tablets. Disable or schedule automatic uploads (iCloud, Google Drive, One Drive, etc) during off peak times to avoid this from happening.
• Routers that has the "keep alive" option enabled will incur a small amount of usage. 
• Your wifi's security may be turned off or if not, then someone else other than anyone in your household has the password. Change your wifi password IMMEDIATELY. If it's a router we supplied, you may call support at 1 300 855 215 for assistance. Other wise, please call the respective manufacturer.
• Automatic updates namely - Windows, Any security program or application that requires regular updates. 

3. Our devices were all turned off, why do we still have usage?

• Someone else might know your username and password. Do NOT provide your username and password to anyone. As long as they know your login credentials, and they have a service with Clear, they would be able to connect using your login. 
• If you suspect that someone else knows your login credentials, run all types security scan (malware, spyware, anti-vrus, etc) in all your devices and make sure it's cleared. 
• Ring our support team at 1 300 855 215 and ask for assistance in resetting the password
• Important Note: As a Clear Networks customer and as per the Terms and Conditions of your contract, you are responsible for the security of all your devices (Including the router we supplied)
• The DNS settings of your router might have been compromised. If you suspect this is the case, please contact our support team immediately. 

4. What are the peak and off peak hours so that I can schedule my downloads properly?

• Fixed Wireless services
  • Peak: 7am to 11pm Local Time
  • Off Peak: 11pm to 7am
• NBN Skymuster
  • Peak: 7am to 1am
  • Off Peak: 1am to 7am
• Fibre
  • Peak: 8am to 12mn
  • Off Peak: 12mn to 8am

5. Do I get charged for going over my usage quota?

• This depends upon the service you're using:
  • NBN Skymuster - No, you're speed will be reduced instead - to 120Kbps. No Excess plan option
  • Fixed Wireless 
    • If you choose a Capped plan, your speed will be reduced to 120Kbps - No Charges
    • If you choose an Excess Plan, your speed will not be reduced when you reach your download total, but you will be charged an excess fee of $0.02 per MB of data
  • Fibre
    • If you choose a Capped plan, your speed will be reduced to 256Kbps - No Charges
    • If you choose an Excess Plan, your speed will not be reduced when you reach your download total, but you will be charged an excess fee of $0.02 per MB of data

6. How is the usage counted?

• In both directions - upload and download

7. Do you have a mobile app that we can use to track our usage data?

• No

8. Does the speed go back to normal once I purchase data blocks?

• Yes, regardless of how much you've used while you're service is capped

9. Why is my off peak counted to my peak usage?

• The server time may not be synchronized to the time in your computer, schedule your uploads at least 30 minutes from your off peak time to avoid using your Peak Data (night time)

10. Are the peak and off peak hours based on local time?

• Yes