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  • Security Alert. You account has been hacked. Password must be need changed.

    Dear Clearmail Customers,  You may have possibly received an e-mail with a similar subject above.  Do NOT open this e-mail as this is a phishing scam. If you think your account is not safe, please con...

  • Data Usage FAQs

    To check your usage click here: My Clear and login with your Clear Networks username and password.  *It is important to note that our server accurately counts your usage data. See FAQs as follows:  1....

  • Troubleshooting Connectivity Issues

    To troubleshoot issues with your internet service please check the following:  What is the status of the lights on your satellite modem? (Solid Amber, Solid Blue, or pulsing white) Do you have a route...

  • How To Setup Your Router with Clear Networks

    You may consult the user manual of your router and configure the following settings:Connection Type: PPPoE (PPP over Ethernet)Username: yourusername@clearmail.com.au or yourusername@clearnbn.com.au (f...

  • How To Create a PPPoE Dialer in Windows 7 to 10

    If you look at the bottom right corner of the screen(desktop view) there should be a notification there either says "Identifying connection" or "Unidentified connection", please right click on it and ...