In such case you notice that you lost connectivity to the internet and you have an alternative internet service, please check our website for any posted outages. If there isn't any posted outages yet, but you still suspect something is off, please ring support at 1 300 855 215 press option 2 & 2.
Do NOT factory reset your router unless support has told you to do so or if you know how to configure your router.
For instructions on how to reconfigure devices that we supplied to you, you may download the files attached in this article.
Nellie A
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